Privacy policy

Introduction

This Privacy Policy explains how Scent Focus ("we", "us", or "our") collects, uses, and shares personal information when you visit or make a purchase through our website.

Information We Collect

When you browse or interact with our store, we gather certain details to help us provide and improve your experience. This includes:

Device Data

- Browser type, IP address, time zone, cookies, pages visited, and interactions.
- Purpose: Optimize site experience and performance.
- How: Collected via cookies, log files, tags, and pixels.
- Shared with: Shopify.

Order Information

- Name, billing/shipping address, payment info, email, and phone.
- Purpose: Fulfill orders, process payments, ship items, provide updates.
- Source: Directly from customer.
- Shared with: Shopify and shipping/payment processors.

Information from Minors

We do not knowingly collect data from individuals under 13. Please contact us to request deletion if you believe a child has submitted data.

How We Use and Share Your Information

- Fulfill orders, manage transactions, provide support.
- Communicate updates and promotions (with consent).
- Shared with service providers and legal authorities as needed.

Email Marketing

With your permission, we may send you marketing emails about new products, special offers, and store updates. You can unsubscribe at any time using the link provided in each message.

Fulfillment Partners

In some cases, we may work with third-party logistics providers to fulfill your order. These partners only receive the information necessary to complete delivery.

Account Information

If you create an account on our store, we store the information you provide to make checkout faster and give you access to order history. You can edit or delete your account information at any time.

Data Security

We implement reasonable safeguards to protect your personal data. All transactions are encrypted using SSL technology, and access to your data is restricted to authorized personnel.

Targeted Advertising

- Uses tools like Google Analytics and ad partners.
- Users may manage ad preferences through platforms like Facebook, Google, or the Digital Advertising Alliance.

Legal Grounds for Processing (GDPR)

Applicable to EEA residents:
- Consent
- Contract performance
- Legal obligations
- Legitimate interests
- Access, update, or deletion rights available upon request.